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One thing I'm trying very hard NOT do this year is get defensive when a coach complains. I'll listen, and tell them what I saw. At some point, it may come down to "Coach, on this one, we may have to agree to disagree."
I find some of the "canned" phrases work very well: "Coach, I'm looking for that at both ends" "Coach, I think I had a pretty good angle on that call." "Coach, you may be right. I'll work harder to get a better look at it next time."
I find a lot of times they just want to vent, and if you can keep your cool, it prevents the discussion from escalating.
But you have to tailor it to your disposition. It has taken me a long time to NOT get defensive, and feel comfortable communicating with coaches.
But I have found "don't ignore them" is very good advice.
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