I ordered some stuff from OC about 10-11 years ago and had no problem; stuff came on time as ordered. Shortly after that, however, I kept hearing how many officials had problems with them and so I never ordered again ... until this year. In early November, attracted by the $13.95 price, I ordered a bunch of shirts and some whistles and a few days later they were at my house. (I like the feel of the shirts, but I dislike the loop which seems flimsy.)
I'm sorry that the original poster is having trouble. I've never had trouble with OC but maybe I've just been fortunate.
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