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In situations where I know one coach, and not the other, I make DAMN sure I learn the other coach's name, and use it. Because I know that I will slip and use the name of the coach I DO know, and then it may cause problems. Ever since I started using first names of players and coaches, the games seem to go easier. If the coach has a question, I use his first name, and I think it makes him relax a little bit more, because its familiar to him. I think there is a psychological side to it, and can help defuse situations quite easily, but thats just IMO
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