[waltjp]

Along the lines of what Pete had to say, I don't believe it's 'one size fits all'. What works for one may not work for another. I've seen some officials say things to a coach or manager that I'd never dream of saying. Some people have a knack of defusing a situation with humor. For others a stern warning is what's needed. You have to know your abilities and have to be able to read the situation.