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I've been very happy with everything I've ordered online or by phone, except for one pair of shoes I got with a starter football package. Despite having ordered my size, they were too small. So before I order shoes online now, I go to a shoe store and find a similar pair to try on. Then I order the size that actually fits. It's worked so far.
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"It is not enough to do your best; you must know what to do, and then do your best." - W. Edwards Deming
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