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One thing that I've learned about perception is that the old officiating adage "Perception is reality" really is true! You can do the best job on the floor and be the best official out there - but if the coaches (and fans to a lesser extent) perceive you to not be very good, that is what really matters.
I completely agree on the PC/Block call - I think that far too many officials (mostly at the high school level) default to calling a block. We should have many more PC calls - and the key is to referee the defense and then understand what the rule and intent of the rule is. We have to give the defense the benefit of the doubt on this one if it is close.
Communication with coaches is one of those things that we are always trying to improve. I agree that we have to answer legitimate questions. Sometimes that is not easy! I think coaches want a simple, short, straight-forward answer rather than some long-winded monologue - that is what sometimes gets us in trouble.
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