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My $0.02
This is a very fine line and rather than arguing with a fan, I simply do one of two things that seem to work or at least I haven't gotten my rear in a ringer with them anyway. The first thing I do if they are complaining or yelling every time down the floor is get close to them and invite them to the officials meeting that we have every Monday. I tell them "We are always looking for well qualified people to help." That usually puts an end to it. Or, I have used "You can either see the show or be the show. You make the decision." Another thing that works THE SILENT METHOD... is to inbound the ball as close to them as you can and when you blow it ready for play, turn right at them and give a good honk on it! Of course they need to be pretty close to the floor (first row or two.)
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[B]Things turn out best for those that make the best out of the way things turn out - John Wooden[B]
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