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I find chatting with fans can be a big help to "humanize" the zebras. I was R at a varsity game recently and while waiting for the teams to come onto the floor before the game, I started chatting with a couple of fans -- high school kids and their parents. I asked one if he knew how many "pebbles" were on the ball. I then gave him a couple of hints and I told him I would check back at halftime.
When I came out of the locker room at halftime, he was waiting with his answer. He wasn't close, but it gave him something to think about and it put a smile on his dad's face.
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