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I think Chess Ref's advice is right on target with the 3 P's. Definitely, put a stop to the "persistant" complaining. I've seen this contaminate the attitutde of the kids countless times. They start to feel that they are getting cheated and then they go "haywire" on you. I've gone to the point of stopping the game and bringing both Coaches over to the Table and warning them to knock off the constant comaplining for the rest of the contest.
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