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Are they complaining that your strike zone is too tight?
Or are they complaining about strike zone consistency?
I am new to the world of softball umpiring but Ive been umpiring baseball for many years. Until this past season it had been many years since I had worked games lower than varsity HS level baseball. During my years of umpiring the older kids & adults I developed my strike zone as it is today. This past season I began to do some youth baseball/softball and had to modify my zone slightly for those games. I raised & widened my strike zone for those games only because the younger pitchers couldnt handle my regular strike zone at this point in their careers.
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