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If I'm an employee of XYZ company and I see a fellow employee screwing up, I will mentioning it to my boss. I do the same with my officiating organization. ("Mr Evaluator, I just happened to be watching Bob over on field three last night and it looked like he was having some problems with positioning. You might want to double check him.")
If I was an employee of XYZ company and I see an employee of ABC company screwing up, I will ensure my money is not being spent on inferior services. I won't tell them how to do their job, but I will tell the management of that organization what I expect as a customer.
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