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The times I've chosen to interact with fans, it has always worked out for the better. I rarely do it but you can tell when a word or two will improve the situation. There was a group of boys in the stands at a game I did last year that were trying to get to us. After a bit, I said something to them and the tone of their comments changed from getting more crude and vicious to more funny and lighthearted. It can work for you if you pick your times and approach carefully. Of course, a majority of the time, it's best to just ignore them.
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