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Originally posted by stripes
I've read it. It has very helpful techniques for dealing with tough situations. It wasn't that helpful to me because the techniques aren't ones that you can use in the few seconds we get with coaches. I was able to use a couple (using questions and getting the other guy off balance) that have helped.
All in all a good and helpful read.
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You still have a copy of this? Mind if I borrow it?
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"It is not enough to do your best; you must know what to do, and then do your best." - W. Edwards Deming
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