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I've noticed a shift in customer service recently. My daily responsibilities require me to deal with vendors. In my personal life I deal with vendors. And service providers. If you do not say anything, you will continue to receive bad service.
We're becoming a service and vendor styled economy. Manufacturing jobs are declining. You'd think that you would receive excellent customer service is a society like ours.
Call the editor, tell him you were there and that text printed in the article were incorrect. Types of facts that are not open to interpretation. Tell him/her that you do not appreciate the misinformation published in the article and you're hesitant about using his product in the future. They'll tell you that they will try to better next time. When they do, reply with "What can you do to earn my trust again?"
There's no need to mention that you're an official. Just that you were watching the game.
For example: Subway here in Ontario has been forced to raise their prices because the minimum wage recently increased. I've seen 4 different prices for the same product at different franchises (6.79, 6.99, 7.49, 7.99). Sure the manager has the right to set his own prices, within reason, but I have no problems telling the manager that I will no longer choose his restaurant because of his prices. It may not be true, but I've even had one employee reply to me that the manager has heard complaints from many customers about the increase in prices. Frankly, it's not worth $8 for a sub anymore. I can make my own for considerably cheaper than that.
People wake up! If you accept shotty service, that's all you're going to get.
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Pope Francis
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