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It's hard to comment on specific situations when one has not been involved personally, but I will say this;
What has helped me tremendously is that I have learned the buzzwords and phrases, i.e. Disrespectful address, unsporting act, unsportsmanlike behavior, validity etc. Being able to define these phrases in my mind helped me decipher what should and should not be allowed and by having defined boundaries my communications with all entities has had a foundation.
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