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I think sometimes we forget how much authority we have but it's a two-edge sword. If you don't use it, the situation can escalate or at least not resolve. If you do use it then you're an over-officious jerk who can't take it. I think the best course is to be very cool but very firm and businesslike, like tossing someone from a game like you were taking trash to the dumpster in your driveway.
[Edited by kdf5 on Oct 26th, 2004 at 11:04 AM]
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