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Need more information
I am assuming that they are talking about using your voice instead of just T'ing up players and coaches for behavior.
I do not know if there is a specific article or site that I can reference, but there are technics you can use.
One is just simply talking to players and coaches in a calm tone. Use the FT line as a place to make a point. Use dead ball situation when you see players getting out of hand. But I am assuming what you are talking about.
Peace
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Let us get into "Good Trouble."
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Charles Michael “Mick” Chambers (1947-2010)
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