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Head coach needed to understand that he has to shut this guy up at this point. I had a mouthy (former) assistant who was hard to shut up, but would if the ref said something and I turned and told him I didn't need a T at this point in the game. It was hard to get him to listen to me alone, and sometimes to a ref alone, but both of us was usually enough to do the job.
Sounds like you tried to help him, he didn't choose to accept it, and his team paid the price. If the head coach is smart he'll nip it in the bud.
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