[AtlUmpSteve]

A team hires a pitching coach, because the head coach knows little to nothing about pitching. An umpire (doesn't matter which) calls an illegal pitch; the team sends out a representative asking for clarification of the call made.

Personally, I WANT to talk to the pitching coach, who is more likely to understand what it is I'm saying, so the pitcher can fix it and I won't have to keep calling the same violation.

MT 73, you have been taught and practice the baseball philosophy intended to promote a chain of command to manage the game. That isn't the prevailing softball philosophy; in collegiate games, you will lose conference assignments and be dropped off conference staffs if you practice that at that level. Even if you survive, that current assistant will be a head coach some day, and will remember you as the umpire that treated her like dirt.