Ah, but that little 3-letter word makes a difference. If a coach asks a specific queston about rule, I cannot understand why an umpire cannot take 10 seconds to respond directly only to the issue raised. No what ifs, follow questions or TWP, just a short, straight answer.

This is where the umpire's rule knowledge can save a lot of grief down the road. I'm not talking about a gab fest. Like I said, 10 seconds and "no, coach, you don't get a question just because the other coach asked one".

BTW, this course being online is just a matter of convenience since ASA has mandated the certification and, obviously, cannot commit to providing clinics in every city, town and borough in the country. What is going to make the difference among coaches will be those who opt for the online certification as a substitute for the live clinic as opposed to it being supplimental.

JMO