BillyMac wroteCOMMUNICATION WITH COACHES
Having the officials in closer proximity often calms down the coach.
Be in control and speak in calm, easy tones. Be aware of your body language; maintain positive and confident body language.
Do not try to answer a question from an out of control coach; deal with the behavior first.
If you’ve missed a call or made a mistake; admit it. This technique can only be used sparingly, perhaps once a game.
Don’t bluff your way through a call.
Specific Communication Examples:
Coach sees the play very differently than the official:
“Coach, if that’s the way it happened/what you saw, then I must have missed it. I’ll take a closer look next time.”
“Coach, I understand what you’re saying, but my angle was different than yours.”
Coach is questioning a partner’s call:
“Coach, they had a great look, but if you have a specific question, you’ll have to ask them, they’ll be over here in just a minute.”
Coach is raising their voice asking the question:
“Coach, I can hear you. I’m standing right here, you don’t need to raise your voice.”"Coach, I need you to stop raising your voice and just ask your question calmly.”
Coach is commenting on something every time down the floor:
“Coach, I need you to pick your spots, we can’t have a comment on every single call that is being made.”
Coach has a good point and might be right.
“You’ve got a good point and might be right about that play.”
“You might be right, that’s one we’ll talk about at halftime/intermission/the next time out.”
“You might be right; I may not have had the best angle on that play.”
Coach is venting, make editorial comments:
“I hear what you’re saying”
“I hear what you’re saying, but we’re moving on.”
Coach just won’t let it go:
“I’ve heard enough and that’s your warning.”
Source: Topeka (Kansas) Officials Association