The Officials Choice, Inc. - redeaux

[Grail]

Ordered 2 shirts from them early this summer. Total bill including shipping was under $50.

Unfortunately the shirts didn't fit and I had to have them replaced. I filled out the return and sent the shirts with a $10 check. They cashed the check immediately. It took 4 emails to get my replacement shirts. However, once they actually responded to my email it only took 1 day to get the replacements.

Total time for the entire series of transactions was 3 weeks.

I'm not sure if that makes good service or not. Either way, I'm happy with the shirts, and though it took some effort on my part, the service wasn't any worse than many other companies.