Super frustrated with The Officials Choice

[BigBob777]

I have tried and tried to get my order sent to me from these guys. No response to e-mails, the customer service voice mail box is full, and of course they have charged my credit card. Anyone got any advice on how to proceed? Has anyone else been jacked around by these clowns??

[johnnyg08]

Easy. Don't order from them anymore.

I had one bad experience. I said that I was going to call the Better Business Bureau and I got a call from the owner the next day.

I haven't spent a penny there since. Shop at ump-attire...it might cost you a little more from time to time, but their customer service is top shelf.

[brainbrian]

I will say I tried to exchange something with them and after going so long without hearing anything from them I tried contacting them to no avail. But lo and behold about 6 months later it did finally magically show up with no explanation.

[zm1283]

Their prices are good, but their service sucks, their shipping costs suck, and their products are so-so on a good day. You can get better products and better service for not much more money elsewhere.

[Adam]

I went through Referee's Call on my last purchase. Price was great, and the shipping was great ($10 regardless). Big time recommend.

[kylejt]

Originally Posted by BigBob777

Has anyone else been jacked around by these clowns??

Seeing that you're new here, I'll be nice with the answer.

Yeah. Like, everyone who's ever ordered from them.

Having dealt with them for a while now, here's the tricks I've learned. First, never expect an order to be filled by a certain time. If you need something by a certain date, specify it. "I need this by 12 December, or don't process my order. Can you do it?" Me, I order and forget it.

They advertise stuff with an expected arrival date. Never expect that's correct. They're betting on a shippment from the overseas supplier. That rarely happens on time.

If they took half the advice I've given them over the years, they'd own the market. Alas, they make one step forward, and two step back every time. It's a shame.

I'd make a call to your credit card company tomorrow morning. They'll make it right.

[rbmartin]

I've had great service every time from both Ump-Attire.com and Honig's Whistle Stop.
Neither place is paying me to say this either.

[robbie]

Ordered the "Limit of 1 each" pants from them (Official's Choice) 3 times. Got 3 plates and 3 base.
Perfect service. VERY promt shipping. VERY VERY good price.
I spoke live to them each time to place order.
Then I called and asked if they were going to get more and had no trouble getting a live answer (Which, unfortunately, was no,)

I have NO stake in this - just passing on historic facts.

[Manny A]

Originally Posted by robbie

Ordered the "Limit of 1 each" pants from them (Official's Choice) 3 times. Got 3 plates and 3 base.

They sell pants? I just went to their website, and could only find shirts.

I've only ordered a couple of things from them. I do a lot of girls fastpitch softball, and I wanted a couple of the pink umpire shirts to wear in the month of October, and when high school teams have their cancer awareness games in the spring. The shirts came in with no issues that I can recall.

For most stuff I buy online, I've used Purchase Officials. I've been pretty satisfied with their Smittys line of products.

[dash_riprock]

A good friend of mine owns this business. I don't know how he stacks up against his competitors, but I can vouch for his honesty and his dedication to service.

The Sports Loft: Home

[robbie]

Originally Posted by Manny A

They sell pants? I just went to their website, and could only find shirts.

I've only ordered a couple of things from them. I do a lot of girls fastpitch softball, and I wanted a couple of the pink umpire shirts to wear in the month of October, and when high school teams have their cancer awareness games in the spring. The shirts came in with no issues that I can recall.

For most stuff I buy online, I've used Purchase Officials. I've been pretty satisfied with their Smittys line of products.

They did have pants - May have been a one time thing as they told me they were sold out and no plans of stocking soon.
They were the poly / wool like Honig's premiums except they were about $20.00. Hands down best value i've ever gotten. In fact, I use the Honig's so the discount was a bonus. They were a slightly darker color.

[chapmaja]

Originally Posted by rbmartin

I've had great service every time from both Ump-Attire.com and Honig's Whistle Stop.
Neither place is paying me to say this either.

I use Honig's almost exclusively. Part of that is because I am within a reasonable driving distance of the Ann Arbor office. I try to support companies in my local area. The second reason is that I have never had an issue with anything product or service related from Honig's. Finally, I know family members of Mr. Honig.

[rlund55]

Man I've had it with The Officials Choice. I ordered a couple of shirts in early May and haven't heard a word from them since. I've called and e-mailed 3 times now. They don't answer the phone or respond to e-mails sent to their support address. I just want an answer!

[chapmaja]

Originally Posted by rlund55

Man I've had it with The Officials Choice. I ordered a couple of shirts in early May and haven't heard a word from them since. I've called and e-mailed 3 times now. They don't answer the phone or respond to e-mails sent to their support address. I just want an answer!

If it is this bad, and you paid by credit card, contact your credit card company about the lack of shipment of the order. You can generally dispute the charge. When the credit card company contacts the merchant, normally things get done quickly.

[bjenkins]

Why can't somebody do something about this company? I experienced the same thing as most everyone else who ordered from them. First, the equipment never arrived. Then when I called their customer support I was instructed to leave a voicemail which I couldn't because the voicemail box was full. The last straw was when I emailed customer support and it bounced back saying there was no such addressee and the message was undeliverable. The next step was simply calling my credit card company to have the charge removed from my account which they did immediately.

I agree that both Ump-Attire and Purchase Officials are good places to shop for ump gear. Honig's isn't too bad but their prices are almost always the most expensive. Lester's Upstate Sports is pretty good as well.