I was able to successfully contact them Dan back in March. I just got back into umpiring, and needed a jacket THAT DAY. I live only about 20 miles from +POS, and actually know an auto mechanic about a block away that was going to pick it up for me. He told me that they only ship their products, I could not pick it up.
As a result, I took my business elsewhere. However, I still use a +POS chest protector and shin guards, and do think they are a quality product. Like others said, it's a slow process, however. Just keep calling, eventually, you'll get through...
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