jkumpire,
Not sure where you're going with this, but I'll try to answer your questions:
1. If my partner comes to me for help on his call, I'm going to tell him what I saw.
2. If a manager subsequently comes to me, I'm going to direct him to my partner.
3. Not sure what you're asking here.
JM
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Finally, be courteous, impartial and firm, and so compel respect from all.
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